Victorian Government Purchasing Board
Achieving Excellence in Government Procurement



The Internet Services panel provides internet connectivity and a suite of additional services which Victorian Government buyers may procure including web content filtering, web mail, email spam filtering, email storage and anti-virus gateway services.

This contract was one of five contracts  established under the Victorian Government's Telecommunications Purchasing and Management Strategy (TPAMS).

Like other TPAMS contracts, the Internet Services panel contract is an 'evergreen' arrangement  in that it  runs until  terminated by either DPC or the suppliers.

Key SPC benefits

The contract provides value for money through competitive pricing from aggregated government demand. Some of the key benefits include:   

  • ongoing engagement with the market to secure best value for the government;
  • initiating competitive connectivity costs by using TCS data links and Victorian Government Extranet (VGEX) gateway^; and
  • ensuring there are no installation costs when using TCS data links and the VGEX gateway.

Efficiency is achieved by:

  • saving time and money in tendering and procurement as the lead department confirmed value for money outcome through an approved procurement process^^ ; and
  • streamlining connectivity by using Telecommunication custoData Services (TCS) data services for connection to Internet Services Government Approved Telecommunications Suppliers (IS GATS) and other agencies using the Common Virtual Private Network (CVPN) and Victorian Government Extranet (VGEX).

Flexibility is achieved by:

  • having two choices of pricing models and two connection methods that cater for specific needs; and
  • having network redundancy options through multiple connectivity options.
^ TCS Data and VGEX are the WoVG arrangements managed by DPC. Please contact the Departmental Contract Manager for more information.
^^ Agency procurement rules may still apply.
Lead Agency
Department of Premier and Cabinet
Conditions of Use
Reference Number
DTF APU#06-07-047
Closed panel
Start Date
End Date
Primary Contact
Neil O'Connor
Manager, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3279
Secondary Contact
Andy Simpson
Senior Adviser, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3280

Who can access this SPC?

Mandated Departments

Not applicable

Mandated Agencies

Not applicable

Departments and agencies may procure from this contract.

Subject to approval by the lead department, other government owned or supported organisations such as not-for-profit, councils and other government bodies may access the SPC on a discretionary basis. Consult the category manager to confirm eligibility.

Departmental Contract Managers

Please refer to "Primary Contact".

Supplier Details





EFTel Limited (ABN 47 073 238 178)                                      

Daniel Ahearn
Corporate Account Manager
Level 10, 452 Flinders Street
MELBOURNE VIC 3000        

P: +61 3 9923 3904
M: +61 402 800 008

Optus Networks Pty Ltd
(ABN 92 008 570 330)

Brendan MacDonald
Sales Manager
Victorian Public Sector
Level 9, 367 Collins Street

P: +61 3 9033 9705
M: +61 402 111 007

Netspace Pty Limited
(ABN 64 067 116 269)

Mike D’Monte
Business Development Manager
Level 2, 293 Camberwell Road

P: +61 3 9811 0081
M: +61 410 621 734
F: +61 3 9811 0097

Pacific Internet (Australia) Pty Ltd
(ABN 69 085 213 690)

Hanna Taktak
Manager, Government Sales
Level 11, 17 York Street

P: +61 2 8233 6030
F: +61 2 9253 5755

What you can buy from this SPC

Services delivered under this contract include all hardware, software, telecommunications infrastructure (for direct connections), configuration, monitoring, and reporting services that are necessary to provide a service with the functional and performance specifications contained within the service specification and as further specified in each customer contract.

Individual customer contracts are formed between the buyer and the supplier for a specific service as per the other Telecommunications Purchasing and Management Strategy (TPAMS) contracts. 

The contract provides internet connectivity and a suite of additional services discussed above. 

Buyers who want to leverage off the contract have the flexibility to select from two pricing options and two connection methods.



pay by content usage (per Megabyte)


fixed monthly fee for unlimited usage connection through TCS* data link and VGEX^                                                                     

connection through TCS data link and VGEX ^


direct link from GATS to buyer

RULES OF USE: How to use this SPC

Most Victorian Government agencies can purchase from the Internet Service Panel. To find out if your agency is eligible, please contact the Departmental Contract Manager to be provided with advice on your options, roles and responsibilities.

Internet Service Providers on the panel are referred to as Internet Services Government Approved Telecommunications Suppliers (IS GATS).

You will need to sign a Confidentiality Agreement before obtaining pricing information from any of the IS GATS. Contact the Category Manager to arrange this.

If your agency is not a Government Department you will also likely need to sign a Non Crown Body Agreement (NCBA) if you decide to enter into a Customer Contract. The Department of State Development and Business Innovation will issue the NCBA when your Customer Contract has been prepared and checked.

A customer wanting to take up an internet service can do so by following the below process:
New Customers

Action Required



Identify and scope requirement for initial business. Contact the Category Manager to confirm eligibility.


Issue buyer with Deed of Confidentiality* (DoC) for execution if applicable.

Category Manager


Buyer to review and sign the DoC and return to the Category Manager.



Contact IS GATS to discuss business requirements and obtain current pricing.



Capture initial business requirements with approved GATS PO and submit to lead department.



Review the IS GATS Purchase Order against the Service Agreement..
The Category Manger then issues a Contract Number to the IS GATS.

Category Manager


Issue GATS Purchase Order to Buyer for execution.


* A DoC is used to protect confidential information contained in the TPAMS Head and Service Agreements (or other contractual documents) of a contract. A DoC is required by all potential customers wanting to gain access to the TPAMS contracts and pricing.

TPAMS Contractual Structure

All IS GATS have signed the TPAMS Head Agreement and TCS Service Agreements. Below are details of each of these documents.

TPAMS Head Agreement

The TPAMS Head Agreement records the terms and conditions agreed between the IS GATS and The State. The TPAMS Head Agreement sets out the contractual framework in which Service Agreements and Customer Contracts are created, managed and terminated.

The TPAMS Head Agreement is an evergreen contract and continues until terminated by either the IS GATS or The State.

The TPAMS Head Agreement contains specific details regarding:

  • establishes a supplier as an IS GATS;
  • initial contract term and options to extend;
  • transition in and transition out;
  • invoicing and payment;
  • technology refresh;
  • insurance and liability;
  • default and termination;
  • benchmarking; and
  • contract management requirements.

Assistance provided by DPC

Departments/ Agencies have responsibility for the day to day operational management activities of the contract.

DPC  is responsible for the overall management of the IS GATS Panel Agreements. The Departmental Contract Manager monitors vendor performance, contract compliance and agency usage of contracts, to ensure that the negotiated contract benefits are being realised.

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