Victorian Government Purchasing Board
Achieving Excellence in Government Procurement

News

TPAMS2025 Update January 2017

The Victorian Government, through the Department of Premier and Cabinet, has recently completed a procurement process to establish five new telecommunication state purchase contracts (SPCs).

The five ‘Service Towers’ covered by the new contracts are:

  1. Data Services (replacing the previous TCS Data Services contract);
  2. Voice Services (replacing the previous TCS Voice Services contract);
  3. Mobile Services (replacing the previous TCS Mobile Services contract);
  4. Internet Service (replacing the previous Whole of Victorian Government Internet Services contract); and
  5. Unified Communications Services (this is a new category).

Overview

The new Data Services contract will have an initial term of four years from 1 February 2017.

The other four new SPCs will have an initial term of three years from 1 February 2017.

Each Service Tower has at least two suppliers available for Purchasers to evaluate. Purchasers are able to have customer contracts with more than one supplier in each Service Tower.

The successful suppliers in each Service Tower have undergone a thorough review process to ensure they provide expertise in the provision of telecommunication services, at market leading rates.

NOTE: The new TPAMS2025 contracts are separate to previous TPAMS contracts that date back to 2004. All Current TCS Data Services, TCS Voice Services, TCS Mobile Services & Internet Services Customers will need to execute new contracts, even if they are staying with their current service provider(s).

Key SPC benefits

TPAMS2025 arrangements have been established to deliver best value and the latest technology for voice, mobile, data, internet and unified communications services.

TPAMS2025 contracts offer high levels of service availability, interoperability, infrastructure and state-wide coverage.

*Mandatory: Data, Voice, Mobile and Internet Services - for VGPB mandated agencies only

**Non-Mandatory: Unified Communications

Lead Agency
Department of Premier and Cabinet
Conditions of Use
Mandatory
Reference Number
TPAMS2025
Arrangement
Closed panel
Start Date
01/02/2017
End Date
01/02/2020
Primary Contact
Neil O'Connor
Manager, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3279
Email: neil.oconnor@dpc.vic.gov.au
Secondary Contact
James Isherwood
Senior Adviser, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3283
Email: james.isherwood@dpc.vic.gov.au

Who can access this SPC?

Mandated Departments

Refer to VGPB scope of policies.

Mandated Agencies

Refer to VGPB scope of policies.

Departmental Contract Managers

Refer to Primary and Secondary contacts.

Supplier Details

Download the supplier contact list for vendor details.

What you can buy from this SPC

Data Services provided by: Optus, Telstra & Vocus

  • Scope of services: Reliable and secure transition and receipt of data between the Purchaser’s network, network connected equipment and locations.

  • Managed Services and Carriage-Only Services provided.
  • Data service reporting requirements: Reports detailing the suppliers' performance, including but not limited to; service availability, adherence to contracted service levels and project management.
  • Service installation: Moves, adds and changes of services, and;
  • Service availability: Minimum standards for incident & change management, availability and restoration of the services.


Voice Services
provided by: MyNetFone, Optus & Telstra

  • Scope of services: Reliable and secure incoming and outgoing call services and other traffic. This includes the design, installation and management of network infrastructure.

  • Types of Fixed Voice services:
    • local;
    • interstate;
    • international;
    • calls to mobiles;
    • calls to satellite services; and;
    • calls to inbound services.
  • Voice service reporting requirements: Reports detailing the suppliers performance, including but not limited to; service availability, adherence to contracted service levels and project management.
  • Service installation: Moves, adds and changes of services.Service availability: Minimum standards the incident & change management, availability and restoration of the services.

  • Abatements: Contracted abatements apply to suppliers who fail to meet the service levels set out in the agreement.

Mobile Services provided by: Optus & Telstra

  • Scope of services: Reliable, secure and scalable connectivity with the flexibility to utilise the latest devices and network technologies as they become available. This includes the provision of Mobile Device Management (MDM). *Please note MDM is not subject to VGPB mandate.
  • Mobile service reporting requirements: Reports detailing the suppliers performance, including but not limited to; service availability, adherence to contracted service levels and project management.
  • Service installation: Moves, adds and changes of services.
  • Service availability: Minimum standards for incident & change management, availability and restoration of the services.
  • Abatements: Contracted abatements apply to suppliers who fail to meet the service levels set out in the agreement.


Internet Services
provided by: Optus, Telstra & Vocus

  • Scope of Services: Reliable and secure access to the internet and internet-based services, including the ability to upload and download data to and from the Purchasers locations. The scope of these services extends to malware protection, Distributed Denial of Service (DDoS) protection, email spam filtering and anti-virus gateway services.
  • Internet service reporting requirements: Reports detailing the suppliers performance, including but not limited to; service availability, adherence to contracted service levels and project management.
  • Service installation: Moves, adds and changes of services.
  • Service availability: Minimum standards for incident & change management, availability and restoration of the services.
  • Abatements: Contracted abatements apply to suppliers who fail to meet the service levels set out in the agreement.


Unified Communications Services
provided by: Mitel, NEC, Optus, R-Group & Telstra

  • Scope of services: Reliable and secure integrated real time telecommunication tools to enable communication, collaboration and the exchange of ideas from any device, regardless of location. This includes soft-phone, video or web-based conferencing and instant messaging from desk phones, laptops, notebooks, tablets, thin clients, web clients and mobile devices (including BYOD).
  • UC service reporting requirements: Reports detailing the suppliers performance, including but not limited to; service availability, adherence to contracted service levels and project management.
  • Service installation: Moves, adds and changes of services.

  • Service availability: Minimum standards for incident & change management, availability and restoration of the services.
  • Abatements: Contracted abatements apply to suppliers who fail to meet the service levels set out in the agreement.

The Unified Communications (UC) panel offers a range of suppliers to ensure the material requirements of each Purchaser are met. Each of the successful suppliers offer basic or advanced UC user options, utilising a  range of UC platforms The Purchaser may opt for the supplier to deliver services via cloud, infrastructure as a service (IaaS) or on-premises or off-premises supplier infrastructure.

RULES OF USE: How to use this SPC

This SPC is accessible to eligible entities. The specific eligibility requirements are detailed in the TPAMS2025 Eligibility Criteria. If you are unsure about your entities eligibility please contact the category managers for clarification. 

Eligible Customers will be able to access confidential information (pricing, etc.) for all five Service Towers under the TPAMS2025 arrangement via the confidential information systemexternal-link.gif upon successful registration.

All Purchasers are encouraged to look at the offerings of all suppliers in a Service Tower before entering into any contractual arrangements.

A Customer Contract is formed when a Purchaser completes a Participation Form with the Service Tower panellist.

One Participation Form is required for each Supplier in each Service Tower.

A separate Purchase Order is then required to order services. No financial obligation exists on the Purchaser until a Purchase Order is raised. 

Subsequent Purchase Orders can be executed during the life of the contract to vary the services ordered.

CONFIDENTIAL INFORMATION

Please note confidential information may only be accessed and used for the purpose of joining and procuring under the SPC.

Refer to "Rules of Use:How to use this SPC" to gain access to the confidential information system.

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