Victorian Government Purchasing Board
Achieving Excellence in Government Procurement



The three separate TCS contracts were established under the Victorian Government's initial TPAMS arrangement in 2004.

TCS arrangements are 'evergreen' contracts in that they run until terminated by either party. The end date listed below is the end date of the current pricing term only.

Current pricing continues to apply post the listed end date unless varied by the lead department and the suppliers.

Key SPC benefits

The TCS arrangements were established to deliver best value, and the latest technology for voice, mobile and data carriage services.

The TCS contracts offer high levels of service availability, interoperability, telecommunications infrastructure and enhanced service coverage across regional and rural Victoria.

Lead Agency
Department of Premier and Cabinet
Conditions of Use
Reference Number
TCS RFT 10375 / 40018
Sole supplier
Start Date
End Date
Primary Contact
Neil O'Connor
Manager, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3279
Secondary Contact
Andy Simpson
Senior Adviser, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3280

Who can access this SPC?

Mandated Departments

Not applicable

Mandated Agencies

Not applicable

Departments and agencies may procure from this contract.

Subject to approval by the lead department, other government owned or supported organisations such as not-for-profit, councils and other government bodies may access the SPC on a discretionary basis. Consult the category managers to confirm eligibility.

Departmental Contract Managers

The category managers are responsible for the development, establishment and overall management of the TPAMS agreements. They ensure that the negotiated contract benefits are realised and drives continuous improvement in contract benefits year on year.

Supplier Details

Data and mobile services
33 051 775 556
 242 Exhibition Street
Vicki Holland
Senior Account Executive
P: +61 3 8694 1673
M: +61 414 330 577
Fixed voice, mobile services
92 008 570 330 367 Collins Street
Brendan MacDonald
Sales Manager, Victorian Public Sector
P: +61 3 9033 9705
M: +61 402 111 007

What you can buy from this SPC

Data carriage services provided by Telstra – price term end date is 4 June 2017

The service specification covers data carriage services supply to buyers at a site. 

  • Service profile requirements: Specifications as to packet losses, latency and jitter for various profiles. 
  • Common service requirements: Standards for Network Timing, DNS and IP Address management. 
  • Data carriage technical standards: Specifications as to interconnections, carriage standards and uses of proprietary protocols. 
  • Data service specific reporting requirements: Reports that detail conformance to data service profiles. 
  • Service installation: Moves, adds and changes of services, and; 
  • Service availability: Minimum standards for the availability and restoration of the various services.

Fixed voice services provided by Optus – current pricing will continue until contracts are replaced by TPAMS2025 arrangement

The service specification provides details of voice products and services below.

  • Fixed access service: allows incoming and outgoing call services and other telecommunication traffic to be transmitted, grouped into two categories.
  • Indirect connect: must be inclusive of the supply, configuration and maintenance of all equipment, reconfiguration of buyer site equipment and arrangements with third party suppliers which enables buyers to access the features and facilities as for a Direct Connect.
  • Direct connect: delivered using the supplier’s own infrastructure and voice switching equipment.
  • Fixed access service types: Services must provide functionality that is comparable to the following fixed access service types:
    • standard PSTN;
    • ISDN x 2 channel, 10 channel, 20 channel and 30 channels or equivalent at basic rate or primary rate interfaces (BRI and PRI);
    • leased line services.
  • Handsets: The supplier must only provide handsets for any fixed voice Services when requested to do so by the buyer.
  • Types of fixed voice services: the following are for direct and indirect connections are provided:
    • local;
    • intrastate;
    • international;
    • calls to mobile services;
    • calls to satellite services; and
    • calls to Inbound Services
  • Number connection: All fixed call services must be able to connect to any valid Australian national number or international number and must be capable of terminating inbound calls unless specified by the buyer.
  • Fixed call features: Certain additional features for fixed call direct and indirect connections (direct and indirect fixed call features) are provided at no additional cost.
  • Inbound services: the following inbound services are provided:
    • 1800 services that have automatic reverse call charging to the buyer from anywhere within Australia and are free of charge to the calling party unless made from a mobile or satellite service.
    • 13 and 1300 numbers which are charged to the calling party on an un-timed fixed call cost basis. The first 15 minutes of the call shall be at no cost to the buyer.
    • Calls to 1900 and 1902 services where calls must be charged to the calling party on a timed basis.
  • Additional invoicing requirements: In addition to the general obligations in relation to providing supplier invoices, the supplier invoice relevant to each buyer must provide in depth information for fixed access, fixed call and inbound services.
  • Service provisioning times: The supplier must install and commission, change or cancel fixed voice services in accordance with specified time frames.
  • Additional reporting requirements: In addition to the reporting requirements detailed in the contract management requirements the supplier must provide each calendar month details of all charges incurred by each buyer electronically at no additional cost.
  • Transition requirements:  The supplier must conduct transition in accordance with:
  • the requirements specified in the transition framework and project framework documents; and
  • at no cost to buyers on a "like for like" basis.

Mobile services provided by Optus and Telstra – current pricing will continue until contracts are replaced by TPAMS2025 arrangement

The service specification represents a comprehensive suite of mobile products and services comprising:

  • Call services: The supplier will supply all mobile, fixed voice and data carriage services including features and functionality reasonably expected as part of normal commercial mobile telephony services.
  • Access technologies: CDMA has been removed as a service offering.  The supplier will supply the mobile services utilising one or more of the mobile access technologies specified below:
    • Global System for Mobile Communications (GSM)
    • General Packet Radio System (GPRS)
    • 3G mobile voice technologies
    • 3G mobile data technologies
  • Service availability: The supplier will supply mobile services with an availability of 99.9% at all times, 24 hours per day, 365 days a year.
  • Billing and invoicing: The supplier will facilitate electronic payment of supplier invoices utilising the methodology specified by the Victorian Government and the buyer.
  • Access features: The mobile services will support the following mandatory features:
    • voicemail;
    • short message service – mobile originated (SMS - MO);
    • personalised answering services;
    • call forwarding;
    • calling-line identification (CLI);
    • call waiting;
    • broadcast messaging;
    • wireless application protocol (WAP).
  • Coverage and reception: The supplier must provide adequate coverage as follows:
    • in-tunnel reception, being:
      • the Melbourne underground rail loop platforms;
      • the City Link tunnels;
      • Tunnels forming part of major arterial routes;
      • Coverage Australia - Victoria - metropolitan, regional and rural, and.
      • in-building reception between Victorian Government offices.
  • Hardware supply: The supplier will be capable of supplying mobile handsets and associated hardware and accessories and ensure that all new hardware is included in its catalogue as soon as it is commercially available.
  • Hardware repair: The supplier must provide repair services for Hardware which has been supplied under this agreement within five business days of the supplier taking possession of the hardware for the purposes of making repairs.
  • Lost or stolen handsets: The supplier will immediately block all call attempts, except those specified by the relevant regulatory authority, from hardware that is reported stolen or lost, and block the mobile hand set (IMEI number) within 24 hours.

Service level agreement (SLA) and abatement regime

The following SLA and abatement regime applies across the TCS contacts. For the first occurrence of non-performance event, the supplier must:

  • rectify the non-performance Event; and 
  • discuss the non-performance Event and any applicable measures taken to address it with the relevant buyer and the Victorian Government representative.

Within 10 business days of the end of each billing period, the supplier must provide the government representative and each buyer with a report listing all Non-Performance Events which have occurred during that billing period.

If no non-performance events have occurred during a billing period, the supplier must submit a report stating this. Based on the number of non-performance Events fee abatements may apply. 

Abatements will be applied against the next supplier invoice for that Individual Service for each billing period in which the fault or non-performance event occurred, prior to adjustment for any other abatement.

TPAMS Head Agreement

The TPAMS Head Agreement records the terms and conditions agreed between the Government Approved Telecommunication Supplier (GATS) and the Victorian Government. The TPAMS Head Agreement sets out the contractual framework in which Service Agreements and buyer contracts are created, managed and terminated.

The TPAMS Head Agreement is an evergreen contract and continues until terminated by either the GATS or the Victorian Government.

The TPAMS Head Agreement contains specific details regarding:

  • initial contract term and options to extend;
  • establishes a supplier as a GATS
  • transition in and transition out;
  • invoicing and payment;
  • technology refresh;
  • insurance and liability;
  • default and termination; and
  • contract management requirements.

TCS Service Agreements

The Service Agreement, agreed between the GATS supplier and the Victorian Government establishes the contractual framework for the TCS Service (data carriage services, fixed voice and mobile services). The Service Agreement contains specific details regarding:

  • terms and conditions for particular services
  • specific service specification and requirements relating to the category (ie. not uniform across the GATS);
  • service level agreements and performance;
  • specific transition in and transition out provisions;
  • GATS standards (eg: continuing obligations such as capability to supply specified services to required levels); and
  • describes payment abatement provisions (for non-performance).

RULES OF USE: How to use this SPC

A common requirement for all buyers is the buyer contract (also known as the GATS Purchase Order (PO).

The buyer contract is signed between the buyer and the supplier, and performs two functions, (1) codifies the buyer and the supplier relationship under the common terms of the head and service agreements and (2) provides an opportunity to include buyer specific requirements.

New buyers wanting to leverage off the contract are recommended to follow the steps outlined below.   

 # Action Responsible 
 1 Identify and scope requirement for initial business. Contact category manager if any clarification required.
 2 Issue buyer with a Deed of Confidentiality* (DoC) for execution if applicable.
Category Manager
 3 Review and execute the DoC and email the category manager.
 4 Contact GATS to discuss business requirements and obtain current pricing.
 5 Capture initial business requirements with approved GATS PO and submit for lead department review.
 6 Review the GATS PO against the Service Agreement.  PO number** issued to the supplier.
Category Manager
 7 Issue GATS PO to the buyer for execution.


Existing buyers are recommended to follow the steps outlined below. 

 # Action
 1 Identify and scope additional requirements and/or services. Engage directly with current GATS supplier to discuss.
 2 Capture additional requirements variation to the original GATS PO and submit to the lead department for review.
 3 Review and check compliance of the GATS PO contract variation against the relevant Service Agreement.  A variation contract number** is issued to the GATS supplier.
Category Manager
* A DoC is used to protect confidential information contained in the TPAMS head and service agreements (or other contractual documents including pricing). The DoC is required if the party seeking to participate is not a government department or agency.
** A PO number and variation contract number is only issued by the lead department once the buyer has returned an executed DoC.

Confidential information 

Eligible government owned or supported entities can apply to use the SPC by contacting the category managers.

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