Victorian Government Purchasing Board
Achieving Excellence in Government Procurement


The Salesforce state purchase contract (SPC) provides departments and agencies with a mechanism for the procurement of a specified range of Salesforce cloud services at a defined minimum discount level, whilst ensuring consistent and appropriate contract terms apply to the procurement.

The SPC was established on 01 February 2017 for a three year term and will expire on 31 January 2020.  DPC has an option to extend the SPC for a further three (3) year term.

Key SPC benefits

This SPC aims to:

  • provide value for money all eligible agencies requiring Salesforce services;
  • simplify the process of acquiring Salesforce cloud services; and
  • standardise the contractual terms between the Victorian Government and Salesforce.
Lead Agency
Department of Premier and Cabinet
Conditions of Use
Reference Number
SPC 2017-20
Sole supplier
Start Date
End Date
Primary Contact
Andy Simpson
Senior Adviser, Procurement Branch
Department of Premier and Cabinet
Phone: +61 3 7017 3280
Secondary Contact
Not applicable

Who can access this SPC?

Mandated Departments

Subject to DPC approval, other government owned or supported organisations such as not-for-profit, councils and other government bodies may access the SPC on a discretionary basis. Consult the category managers to confirm eligibiliy.

Mandated Agencies

This SPC is only accessible to eligible entities which meet the following eligibility criteria and are not specifically excluded as stated below. If you are unsure about your entities eligibility please contact the category managers.

TAFEs, Melbourne Water, City West Water, South East Water and Yarra Valley Water are excluded from using this SPC.

Eligible entities need to be one of the following:

(a) Budget Sector Agency;
(b) Government Owned Entity;
(c) Council; and
(d) Government Supported Organisation.

Government Owned Entity means:

(a) a 'statutory corporation', as defined in the State Owned Enterprises Act 1992 (Vic), operating wholly or principally in the State of Victoria;

(b) a 'State owned company', 'State business corporation' or 'State body' as those terms are defined in the State Owned Enterprises Act 1992 (Vic);

(c) a corporation limited by shares of which more than half are owned beneficially by the State, a statutory corporation or a State owned company or a State body; or

(d) a company limited by guarantee, operating wholly or principally in the State of Victoria, the majority of directors of which are appointed by or on behalf of (i) the State, (ii) a statutory corporation, referred to in paragraph (a); or (iii) a State owned company, 'State business corporation' or a State body, referred to in paragraph (b).

Government Supported Organisation means an organisation that is a charitable or not-for-profit organisation and receives at least 25 per cent of its funding from a Budget Sector Agency.

Departmental Contract Managers

The DPC category manager is responsible for:

  • ensuring the contract continues to provide a value for money outcomes;
  • reviewing compliance to key performance indicators;
  • assessing and monitoring industry and benchmark data and trends;
  • tracking and reporting spend and savings;
  • monitoring utilisation of the agreement;
  • ensuring compliance to the terms of the SPC;
  • analysing consumption patterns and  evaluating demand profiles;
  • validating discount compliance;
  • identifying and managing risks;
  • resolving matters of dispute between vendors and participants, and
  • assessing and containing contract leakage.

Potential buyers anticipating placing any substantial procurement are encouraged to contact the category manager prior to commencing the procurement process.

Supplier Details

This SPC is a sole supplier arrangement.





Salesforce Pte Ltd
72 002 214 024
Level 31
55 Collins Street

Larry Williams
State Director
M: +61 410 344 133

What you can buy from this SPC

Buyers can procure Salesforce cloud servicesexternal-link.giffor:

  • sales;
  • service;
  • marketing;
  • communities;
  • analytics;
  • platforms and apps;
  • Internet of Things; and
  • commerce.

DPC and Salesforce have agreed to specific SPC pricing, discounts and contractual procurement terms which are confidential. Access to this information can be obtained via the Confidential Information section below.

The SPC's Annexure A is the master subscription agreement (MSA) which defines the standard terms and conditions which apply to the procurement of all Salesforce cloud services.

DPC recommends buyers familiarise themselves with the MSA. 

The MSA and the Salesforce price list (in Australian dollars) are accessible upon successful registration under the Confidential Information section below.

The following PDF.gif frequently asked questions (287 KB) is provided for reference.

It is important that all potential Victorian Government users of Salesforce consider their obligations in handling public sector information.  

Reference should be made to the Victorian Protective Data Security Framework (VPDSF) and current guidance from the Office of the Victorian Information Commissioner. 

However, DPC has prepared a brief guide to assist in relation to Salesforce certifications and summarised the relevant terms relating to Salesforce's obligations to the protect customer information.  

This is available in the Confidential Information section.

RULES OF USE: How to use this SPC

The recommended steps to use the SPC are outlined below:

Step 1: Identify the products required, the data to be stored in Salesforce, and estimated cost

  • Identify and specify the requirements that exist within your work area.
  • Select the Salesforce products that match your requirements (in consultation with Salesforce).
  • Consider the sensitivity of the data to be stored in the Salesforce platform, the data location, and protections.
  • Complete a risk analysis to ensure that the Salesforce platform will adequately protect the intended data.
  • Obtain cost estimates for the procurement identified by using the price list and applying the approved discounts.

Step 2: Obtain any Necessary Approvals

  • Buyers must seek financial and process approvals in accordance with their internal procurement policies.

    Note: This SPC complies with VGPB processes with the market contestability undertaken, pre-agreed approved commercial terms in put in place, and a substantial minimum discount applied, in addition to various other indirect benefits.

    This SPC does not remove the buyer's obligations to comply with their own departmental or agency requirements, including publishing contracts over $100,000 on the Contract Publishing System.

Step 3: Procure

  • Procure once appropriate approvals obtained.

Step 4: Contract formation

  • All Purchase Orders (POs) issued pursuant to this SPC will by reference, incorporate the buyer terms defined in this SPC.
  • After all approval steps have been fulfilled, the buyer will issue a PO (quoting Salesforce SPC 2017-20) to Salesforce for the cloud services required at the agreed discounted pricing.
  • A contract will be formed once Salesforce accepts the PO by signing and returning a copy of the PO to the buyer.

Confidential information

Contractual information is available to approved users. 

A new confidential information systemexternal-link.gifhas been established and users are to complete an online registration form. A step-by-step process is provided to interested users.  These instructions are detailed in the word.gif State Purchase Contracts Registration Guide (126 KB).

Please note confidential information may only be accessed and used for the purpose of joining the SPC and procuring under the SPC.

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