Victorian Government Purchasing Board
Achieving Excellence in Government Procurement



The Department of Treasury and Finance, on behalf of the Victorian Government, has released a Market Sounding Consultation to assist in the development of the State's strategy for the next Cash and Banking Services State Purchase Contract.

The market sounding consultation is open to the whole cash and banking services industry, including financial technology companies who have a presence in Australia.

Firms interested in participating in this consultation can download the attached Market Consultation document, respond to the Questionnaire and upload the completed form on the

TendersVIC Website, reference SS-03-2017.

Interested providers of media services are invited to register via the

TendersVIC website.

Please be advised, this Market Sounding Consultation is not a request for tender

Please note:   the change in process for accessing state purchase contract (SPC)  confidential information. The existing user account to access the SPC confidential information will no longer be active. A new SPC confidential information system is being introduced and will require user registration. Please see instructions in the Registration Guide (126 KB)


The SPC for provision of cash and banking services was established following an open tender process undertaken by the Department of Treasury and Finance. The SPC offers transactional banking, customer payments and corporate/purchasing cards.

The SPC commenced on 1 October 2011 for an initial five year term. The SPC has one two-year option, which has been exercised until 30 September 2018. The SPC is a sole supplier arrangement with Westpac Banking Corporation (Westpac).

Key SPC benefits

The objective of the contract is to achieve the most efficient and value for money cash and banking service that meets the needs of Victorian Government.

Key benefits of the SPC are:

  • access to 195 Westpac branches and Australia Post centres;
  • same day value for deposits received through Australia Post before 3.45pm;
  • management of Australia Post as a sub-contractor;
  • Visa card reporting functionality and compliance management service modules;
  • relationship management framework and calling program;
  • dedicated single entry point into Westpac;
  • continued investment in product development;
  • supplier working with departments and agencies in order to maximise efficiency of cash management systems and functions
Lead Agency
Department of Treasury and Finance
Conditions of Use
Reference Number
Sole supplier
Start Date
End Date
Primary Contact
Arzu Arikan
Senior Category Manager
Department of Treasury and Finance
Phone: (+613) 9651 1543
Secondary Contact
Patrick Muscat
Category Manager
Department of Treasury and Finance
Phone: (+613) 9651 1559

Who can access this SPC?

Mandated Departments

Click here for the full list.

Mandated Agencies

Click here for the full list.

Departments and agencies bound by Victorian Government Purchasing Board policies must purchase from the SPC if the arrangement is mandated. Refer to the above lists.

Subject to approval by the lead department, other government owned or supported organisations such as not-for-profit, councils and other government bodies may access the SPC on discretionary basis. Consult the category manager to confirm eligibility.

Departmental Contract Managers

Departmental contract managers are the key point of contact between the SPC category manager and departmental users. They can be contacted for SPC information and are responsible for resolving operational issues raised by contract users and suppliers. Departmental representatives contact details can be found in the Cash and Banking Department Contacts(25.6 KB)

Supplier Details

Westpac Banking Corporation

The SPC is a sole supplier arrangement with Westpac Banking Corporation (Westpac).

Peter M Warner
Director, Senior Client Manager
Government Transactional Services
Level 7, 150 Collins Street
Melbourne VIC 3000
Phone: 0401 053 085

What you can buy from this SPC

The SPC provides the following cash and banking services:

  • Module 1 - transactional banking
  • Module 2 - customer payments
  • Module 3 - corporate / purchasing cards

Module 1 – transactional banking includes the following services:

  • receivables;
  • deposits;
  • merchant services;
  • bpay;
  • payables;
  • cheques;
  • EFT;
  • payments;
  • general banking;
  • account and cash management; and
  • electronic banking.

Module 2 – customer payment services includes the following services:

  • over the counter payments;
  • customer internet payments;
  • telephone and IVR payments; and
  • lockbox services.

Module 3 – corporate/purchasing card includes the following services:

  • Visa card services;
  • support services; and
  • expense management system.

For lost or stolen cards and emergency assistance, cardholders can contact the Corporate Card Contact Centre on 1300 650 107.

RULES OF USE: How to use this SPC

Parties using the SPC are legally required to comply with the rules of use established by the lead department for purchasing under SPC as follows:

Corporate/Purchasing Card:

To request a corporate card, following your agency approval process, contact Westpac to request process commencement in relation to Corporate and Purchaser Cards’ terms and conditions inclusive of Cardholder Conditions of Use.

Westpac will create your profile and record all associate data and will create the corporate card.Corporate card will be distributed to your card administrator and the PIN number forwarded.

Information that outlines the three key roles for the corporate/purchasing card module can be found in the Corporate Card Westpac Program roles

The Confidential information section summarises the key contract terms and details the pricing schedule.

In relation to corporate cards, Payment Card Industry Data Security Standards(PCIDSS) is the data security standard mandated by Visa and MasterCard to facilitate protection of cardholder payment data from unauthorised access.

In summary, in dealing directly with Westpac, government agencies using the contract are:

  • to ensure their business fully complies with the PCIDSS (Westpac will advise them on the level of security required);
  • to supply Westpac with full details of its web hosting provider, shopping cart vendor system, SSL provider and expiration date of SSL certificate. They are also to disclose details of all service providers they engage with to enable the acceptance of credit card payments and their compliance with PCIDSS; and
  • to complete the PCIDSS accreditation program within three months of being granted the merchant facility, or within three months of notification to comply with the requirement.

How to join the SPC

Organisations interested in joining the SPC and accessing confidential information should follow the  process below:

Please note confidential information may only be accessed and used for the purpose of joining the SPC and purchasing under the SPC.

Step 1. Each entity is to complete the following process to enter into a confirmation of services with Westpac.

1.    The joining entity can request access to the contract pricing schedule and other confidential contract information upon formal application to the category manager by completing a Confidentiality Deed Poll

2.    If, after reviewing the confidential information, the entity wishes to join the SPC, it is required to undertake the following actions:

       If the entity is a budget sector agency or government owned entity (specified in part 1 of schedule 4) go to step 3 and complete a Request for Services.

2.1.  If the entity is a budget sector agency (other than a budget sector agency specified in part 1 of schedule 4) complete the Accession notice – Budget Sector Agency document and the lead department will provide the Accession Notice to Westpac whereupon that budget sector agency will be taken to have agreed to be bound by the terms of this SPC.

2.2.  If the entity is a government owned entity (other than a government owned entity specified in part 2 of schedule 4), that government owned entity may seek the approval of Westpac, which  request for approval must be accompanied by a completed Accession notice - Government Owned Entity

Such approval must be granted unless Westpac is able to demonstrate, to the reasonable satisfaction of the lead department, that the inclusion of the relevant government owned entity in the arrangements contemplated by the SPC would result in the supplier being unable to provide the services to that government owned entity in accordance with the value for money proposal reflected in the tender.

2.3.    If the entity is a government supported organisation (other than a government supported organisation specified in part 3 of schedule 4) that government supported organisation may seek the approval of Westpac which request for approval must be accompanied by a completed Accession notice - Government Supported Organisation document below.

This is to be addressed to the attention of the Westpac Relationship Manager (with a copy to the lead department’s category manager) and must enclose a statement of introduction from the government supported organisation’s portfolio department in respect of the government supported organisation’s request.

Westpac may, acting reasonably having regard to the creditworthiness of the relevant government supported organisation, give or withhold its approval to a request made by notice in writing to the relevant government supported organisation.

Following approval to join the SPC the entity becomes a “Purchaser” and will provide a Request for Services to Westpac as stipulated in clause 7.1 of the SPC.\

3.    In summary, a Request for Services must

3.1    detail the services required by the purchaser and which of those services must commence on the commencement date;

3.2    detail the services required by the purchaser and which the purchasers requires to commence during the overlap period and the date on which those services must commence;

3.3    detail any applicable deadlines or milestones relevant to the commencement or performance of the relevant services; and

3.4    request Westpac to provide to the purchaser within 10 business days (or such other period as may be agreed to between the purchaser and the service provider a written proposal).

In response, Westpac must provide a written proposal to the purchaser within 10 business days (or such other period as may be agreed to between the purchaser and the supplier) in respect of the provision of the services identified in the Request for Services. Such proposal must contain a transition-in plan, banking terms and conditions applicable to the services; and specify the fees that must be in accordance with the fee schedule.

If the purchaser accepts the proposal, it will provide Westpac with a Confirmation of Services template

The three documents form a services contract - the request for services, the proposal and the confirmation of services.

Step 2. Register to DTF.APPS portal and complete an on-line confidential information access request form to access confidential information for the selected SPC. Please see instructions in the Registration Guide (126 KB)

Step 3. The category manager will verify your eligibility to access the confidential information and if approved, you will be notified via email.

Step 4. Advise the category manager once you have completed the joining process.

Confidential Information

Confidential contract information is available to approved users. You can obtain access to this information by creating a user account for the new SPC confidential information system. Please refer to instructions in the How to join the SPC section above.

The confidential section contains information relating to the supplier fees and executed contract with Westpac.


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